Do I need special software to read FLAAR’s Reports?
Reports are in pdf file format. You can read them on your Macintosh or Windows computer with Adobe Acrobat Reader software, which is available free through a link on our Web site, and many other places on the Internet.

Can I buy a single Report?
No. All Reports are bundled with other complementary Reports in carefully selected series, which represent the best informational value for you.

What do I need to do to get the “Preferred Reader” price?
The Preferred Reader price is available to everyone who fills out a FLAAR Interest Survey online before placing his or her order. This survey is valuable to us in preparing future reports, because it tells us which topics readers are most interested in, what equipment they own, and what level of knowledge they already have.

Are there multi-series discounts?
Yes. Refer to our Multi-Series and Multi-User Price Table for details. All single-topic series count as one series. The Photo/Giclee Combo series counts as two series. The Enterprise Combo series counts as three series.

How can I return Reports, or cancel an Report order?
All transactions are final. We cannot accept returns or cancellations on reports or other products that are delivered electronically, so please read the abstract for each item carefully before placing your order.
If you have technical difficulties in completing your order or downloading your product, please contact our technical support supervisor, customersupport@flaar.com.

Can I print out my Reports?
Reports are sold as digital content. Your license authorizes you to print one hard copy for your own use. If you wish to print additional copies, or distribute an Report electronically to other people in your organization, please contact us for multi-user licensing information.

Can I make a backup of my Reports?
Yes. You can make a backup copy of an Report.

My original Report file was lost or damaged, can I download the file again?
We understand that in rare circumstances equipment malfunctions, natural disasters, or other problems beyond your control may occur. If you find yourself in such a position, please contact our technical support supervisor, customersupport@flaar.com with the details of your situation.

If I want to use an Report on my desk computer and my laptop or home computer, does that count as two uses?
No. We recognize that people need to work when they can, where they can. As long as only one person will be using the Report, it is considered one use.

What is the average size of an Report file?
Report files range from 200KB to 600KB, depending on the number of pages and the number of graphics. The average size is 250KB.

How do I give feedback on an Report?
We welcome all of your comments and suggestions. You may email us at readerservice@flaar.org.

FAQ About Multi-User Licensing of FLAAR’s Premium Electronic Reports

Can I place a multi-user Report order online?
Because there are so many different price levels available for multi-user packages, we handle all multi-user orders individually at our Bowling Green, Ohio, office. For a personal quotation, contact to customersupport@flaar.org.

What payment methods are available?
We can accept credit cards, electronic checks, wire transfers or traditional company checks. We cannot accept purchase orders.

Do I need to order an “even” multiple of Report series, as listed in the pricing table?
Not at all. The table was prepared merely as a quick reference for readers. If the quantity you need is not listed here, contact us for an exact quote.

Do “Preferred Reader” prices apply?
Readers who order more than five copies or series automatically qualify for Preferred Reader status. However, we still encourage you to fill out a FLAAR Interest Survey online. This survey is valuable to us in preparing future reports, because it tells us which topics readers are most interested in, what equipment they own, and what level of knowledge they already have.

Can I add my company logo to an Report?
Our standard Reports are protected by copyright, and no modifications are allowed. However, many options exist for you to order customized editions, including sponsored and private label versions. Our technical staff can even write a complete custom report to your specifications for your staff or your customers. Contact us to discuss your needs.

Can you provide individual or business consulting?
Yes. We can consult with you at your facility or ours. Our consulting guidelines are available on all of our Web sites, readerservice@flaar.org.

Can you prepare a training program for my staff or my customers?
Yes we can. Since our offices are located on the campuses of two major universities, we have access to many educational resources, and would be happy to discuss your training needs.

Most of our updates for 2008-2009 onward are in FLAAR Reports in Adobe Acrobat PDF format. It is more efficient for us to make new information available in PDF format. So if the web page itself is not updated, check out www.wide-format-printers.NET to see if the printer, RIP, or other subject is covered in an update in a PDF download. And if you prefer to speak with Nicholas Hellmuth in person, you can bring him to your company anywhere in the world as a consultant.